REFUND & RETURN POLICY

Last Updated: 9/18/2026

Thank you for shopping with Ocean Breeze Media Works LLC.

Because many of our products are made to order, we have specific policies regarding returns, exchanges, refunds, and product issues. Please review this policy carefully before placing your order.

1. MADE-TO-ORDER PRODUCTS

Many of our products are made to order specifically for you.

Because products may be produced specifically after an order is placed, we do not accept returns or exchanges for:

• Incorrect size selected by the customer
• Incorrect color selected by the customer
• Incorrect product or design selected by the customer
• Change of mind
• Buyer's remorse
• Personal preference
• Ordering the wrong item
• Other customer ordering errors

Please carefully review the product description, size chart, color options, quantity, and other product information before completing your purchase.

2. DAMAGED, DEFECTIVE, MISPRINTED, OR WRONG ITEMS

We want you to receive your order in good condition and as ordered.

If your product arrives:

• Damaged
• Defective
• Misprinted
• Significantly different from the product description
• Or you received the wrong item

please contact us within 30 days of delivery.

When contacting us, please provide:

• Your order number
• A description of the problem
• Clear photographs of the product showing the issue
• Photographs of the packaging when relevant

We will review the issue and determine an appropriate resolution.

Depending on the circumstances, the resolution may include:

• A replacement at no additional cost; or
• A refund to the original payment method.

The resolution will be determined based on the nature of the problem and the circumstances of the order.

3. DO NOT RETURN PRODUCTS WITHOUT AUTHORIZATION

Please do not send any product back to us unless we specifically instruct you to do so.

If we determine that a return is necessary, we will provide you with the appropriate return instructions and return address.

Items returned without prior authorization may not be accepted.

We do not publish our return address on this website. A return address will only be provided when a return has been specifically authorized.

4. EXCHANGES

We do not offer exchanges for:

• Incorrect size selected by the customer
• Incorrect color selected by the customer
• Change of mind
• Buyer's remorse
• Personal preference
• Other customer ordering errors

If an item arrives damaged, defective, misprinted, or incorrect, we may provide a replacement rather than an exchange, depending on the circumstances.

5. T-SHIRTS AND APPAREL

T-shirts and other made-to-order apparel are not eligible for returns or exchanges because of incorrect size, incorrect color, change of mind, buyer's remorse, or personal preference.

Please carefully review the size chart before placing your order.

If you receive an apparel item that is defective, damaged, misprinted, or different from what you ordered, contact us within 30 days of delivery with your order number and photographs of the issue.

6. BOOKS, JOURNALS, COLORING BOOKS, AND ACTIVITY BOOKS

Books, journals, coloring books, activity books, and other printed products are subject to the same return and refund rules described in this policy.

We do not accept returns solely because:

• You changed your mind;
• You ordered the wrong item;
• You selected the wrong option;
• You selected the wrong quantity; or
• The product does not meet your personal preference.

If a printed product arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us within 30 days of delivery.

7. DIGITAL PRODUCTS

We may offer digital products in the future, including:

• Digital books
• Printable coloring pages
• Digital activity books
• Digital journals
• Planners
• Templates
• Worksheets
• Other downloadable files

Digital products are generally non-refundable once the product has been delivered or made available for download, except where a refund is required by applicable law or where we determine that a refund is appropriate.

If you experience a technical problem accessing or downloading a digital product you purchased, please contact us at:

oceanbreezemediaworks@gmail.com

We will make reasonable efforts to help you access the product.

Purchasing a digital product does not give you ownership of our underlying copyrights, artwork, designs, or other intellectual property.

8. SALE ITEMS AND PROMOTIONAL PRODUCTS

Sale items and promotional products are subject to the same policies described above.

A sale or promotional price does not affect your rights regarding an item that arrives damaged, defective, misprinted, or incorrect, to the extent required by applicable law.

9. ORDER CANCELLATIONS

Because many of our products are made to order, orders may enter production shortly after they are placed.

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests received before production begins.

However, we cannot guarantee that a cancellation request can be accommodated after an order has entered production or fulfillment.

10. CUSTOMER ORDERING ERRORS

Customers are responsible for carefully reviewing their order before completing the purchase.

This includes checking:

• Product
• Design
• Size
• Color
• Quantity
• Shipping address
• Any other available product options

We are not responsible for errors made by the customer when placing an order, except where otherwise required by applicable law.

11. REFUND PROCESS

If we approve a refund, the refund will generally be issued to the original payment method used for the purchase.

After we initiate the refund, your bank, credit-card company, or payment provider may require additional time to process and post the refund to your account.

If you have been notified that your refund has been issued but do not see it after a reasonable processing period, please contact us at:

oceanbreezemediaworks@gmail.com

12. REPLACEMENTS

When a replacement is approved because an item was damaged, defective, misprinted, or incorrect, we will provide instructions regarding the replacement.

Replacement products are subject to availability.

If the original product is no longer available, we may provide an alternative resolution, which may include a refund.

13. CUSTOMER CONTACT

If you believe there is a problem with your order, please contact us as soon as possible so that we can review the issue.

Please include your order number and any photographs or other information that may help us evaluate the problem.

Contact:

Ocean Breeze Media Works LLC
Email: oceanbreezemediaworks@gmail.com

14. APPLICABLE LAW

Nothing in this Refund & Return Policy is intended to limit any rights or remedies that you may have under applicable federal, state, or local law.

Where applicable law provides rights that cannot be waived or restricted by a store policy, those rights will apply.

15. POLICY CHANGES

We may update or modify this Refund & Return Policy from time to time.

The most current version will be posted on our website with the applicable "Last Updated" date.

Ocean Breeze Media Works LLC
Email: oceanbreezemediaworks@gmail.com